Return & Refund Policy
Thanks for shopping at E.Macbean.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Should you wish to exchange your order for a different size and/or product(s) please contact firstname.lastname@example.org within 14 days of receipt of your order, and, stock permitting, we will exchange your item.
Please note, returns of faulty items will only be accepted if the goods were faulty when delivered.
We take every effort to check items thoroughly before dispatching to you.
Upon receiving an item returned as faulty, we will inspect the item. Please note, wear and tear will not be accepted as faulty. We cannot accept responsibility for garments that have been damaged by not following our washing instructions.
We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.
Returns and exchanges should be sent to:
5 Capital Road
In the first instance, please contact us at the following email addresses :